Things To Do
The Lake Chelan valley is a destination unlike any other! Whether you are looking for an exciting adventure or a relaxing getaway, Windermere Vacation Rentals Lake Chelan will be there to help you plan your stay. From wine tasting and paddle boarding, to golfing and snowshoeing, there is a wide selection of activities for everyone. Come see what makes Lake Chelan one of Washington’s top destinations.
If you would like to find out more information on the activities or events in the area, please contact one of our vacation planners at 509-415-3505 or visit our local Lake Chelan Chamber of Commerce.
In addition, you can dowload our Hospitality app from the Google Play store or App Store to view information about your property and suggestions for things to do during your stay. If you are viewing this on your Windows 8/10, Apple iPhone/iPad, or Andriod devices you can dowload the app from the links below:
Play Store/Android: Download App
App Store/iPhone: Download App
142-A East Woodin Ave, Suite 202
Chelan, WA 98816
CLICK HERE to access Google Maps and to obtain driving directions
If I have questions during my stay, who do I call?
If you have any questions or concerns during your stay you may call the office 7 days a week at (509) 415-3505. Office hours are 9am to 5pm and after hours calls are directed to our answering service. The guest information binder should answer most of the questions you may have about the vacation rental property. If you have questions outside of business hours our answering service will assist you and alert us if it’s an issue that needs immediate attention. You can also email us at [email protected]
How do I make a reservation? Is it secure?
Booking a vacation rental with Windermere Vacation Rentals is a fast, easy, and secure process. Guests can view photos and amenities of each rental to find a home to fit their specific needs and vacation desires prior to booking. Reservations can be made 24 hours a day, 7 days a week online at rentchelan.com or by calling one of our friendly vacation planners during business hours (9am-5pm) at (509) 415-3505.
Can I make reservations at the last minute?
Reservations can be made online up to 24 hours before check-in (5pm). For reservations outside of this time frame please contact one of our vacation planners by phone (509) 415-3505 to check availability.
How long are the minimum stay requirements?
Depending on the property, and the season, the minimum typically ranges from 3 to 7 days. Please speak with a vacation planner to shorten or lengthen your stay. During peak season, check-in days will vary from property to property so be sure to check the calendar.
Do you have occupancy limits?
Yes. The occupancy is based on the number of individuals the property sleeps. The maximum occupancy will be listed on the property page. This is generally 2 persons per bed (queen/king), 1 persons per bed (twin/full). The City and County have regulations in regards to maximum occupants in vacation homes and we must hold to their guidelines. If any extra guests are found to be on the premises after 9pm, they may be subject to eviction. Please see the property description or the sign posted at or near the front door to determine the maximum number of guests allowed in the home.
Can we have guests over during our stay?
The rental rates are based on a set number of occupants. Our homes are personal residences and extra occupants can cause greater wear and tear to the home, water/power and product use, and can over tax homes on septic systems. As a general rule, you may have up to 4 guests visit during the day, however they must depart no later than 9pm. Many of our homes are in quiet neighborhoods so please note that our rental agreement includes provisions against excessive noise, and a strict “no party” policy. Please let us know before booking if you have any questions or concerns about this policy and/or our rental agreement before booking.
Do you charge for additional persons?
Each property has a rental rate that includes all guests within the maximum occupancy (occupancy is listed on the property page). If additional guests are approved for your reservation a charge of $45.00 per night will be assessed to the credit card on file. Guests below age 5 will most times be exempt. Some properties are located inside developments where the HOA rules strictly prohibit ANY extra occupants, Please call to make sure extra guests are allowed at the property you desire before making the reservation.
Do you have age requirements to rent a vacation rental?
The minimum age requirement to rent a property through Windermere Vacation Rental is 25 years of age.
Can I bring my pet?
A few of our properties do allow pets. Please see the specific property listing to confirm if the property is pet friendly. A pet fee of $25.00 per pet, per night, will be applied for all pre-approved pets. In homes that do not allow pets, a $500 fine will be assessed for any unauthorized pets on the premises. Keep in mind some owners are allergic to animal fur, or have pets of their own that may want to re-mark their territory. This is a strict rule, please do not bring any unauthorized pets to avoid any further charges.
Do you charge a cleaning fee?
Yes. Cleaning fees are determined by the size of the home, the number of beds/baths, and the total hours it takes to fully prepare the property for your guest stay.
Is there daily or mid-stay housekeeping services available?
Should you require a cleaning service mid-stay or daily, the service is may be available for an additional fee depending on the services you request. Please speak to your vacation planner at (509) 415-3505, or send an email to [email protected]
If I wanted special items to be in my home upon arrival would this be possible?
Yes. We will do our best to accommodate your requests. Please contact us for delivery pricing at (509) 415-3505
How do I check in to my vacation rental?
Once your reservation has been confirmed, you have signed the rental agreement that includes your guest list, and your reservation is paid in full, you will be given all you need to check in including access codes to the property. You should receive this information via email or you can download the Hospitality app to view this information.
What time can we check-in?
Check-in time is 5pm. We will do our best to give you early access to the property whenever possible. To ensure a positive guest experience, your property must be fully cleaned, restocked, and inspected prior to your arrival. In the event that these conditions are met prior to 5pm, you will be notified via email that you can check-in early. In the peak season, mainly during the Summer months, early check-in is not likely as it is probable that a guest has checked out of the property the same day.
What time must we check-out?
Check-out time is 11am. A late check out may be available for an additional fee if the property is not booked again the same day. If another reservation is coming the same day, 11am is a firm deadline.