FAQ

FAQ

GENERAL

If I have questions during my stay, who do I call?

Our office is open 7 days a week from 9am-5pm, any after hour calls will be directed to our answering service! All of our properties have an information binder that should be able to answer all of your questions! You can also email us at [email protected]

How do I make a reservation? Is it secure?

Booking a vacation rental with Windermere Vacation Rentals is a fast, easy, and secure process. To book your next vacation visit rentchelan.com or call us 7 days a week from 9am-5pm at (509) 415-3505.

Can I make reservations at the last minute?

Reservations can be made online up to 48 hours before check-in time (5pm)

How long are the minimum stay requirements?

Depending on the property, and the season, the minimum typically ranges from 3 to 7 days.

Do you have occupancy limits?

Yes, we do. When you visit our website, each listing has the occupancy limits listed. Unfortunately, due to county regulations these are non-negotiable.

Can we have guests over during our stay?

We do allow guests visit during the day! We ask no more than 4 people visit in a day and all-day guests must vacate the property by 9pm. Large gatherings, weddings, and parties are strictly prohibited.

Can I pay extra for additional guests over occupancy?

Unfortunately, no. All of our homes are priced for the set occupancy and due to county guidelines, our occupancy limits are very strict.

Do you have age requirements to rent a vacation rental?

The minimum age requirement to rent a property through Windermere Vacation Rental is 25 years of age.

Can I bring my pet?

A few of our properties do allow pets. Please see the specific property listing to confirm if the property is pet friendly. A pet fee of $25.00 per pet, per night, will be applied for all pre-approved pets. In homes that do not allow pets, a $500 fine will be assessed for any unauthorized pets on the premises.

Do you charge a cleaning fee?

Yes. Cleaning fees are determined by the size of the home, the number of beds/baths, and the total hours it takes to fully prepare the property for your guest stay.

If I wanted special items to be in my home upon arrival would this be possible?

Yes. We will do our best to accommodate your requests. Please contact us for delivery pricing at (509) 415-3505

RENTALS

How do I check in to my vacation rental?

You will receive check-in instructions before your arrival with all the information you will need! Be sure to check your junk mail, however if you do not receive them, please give us a call!

What time can we check-in?

Check-in time is 5pm. 

What time must we check-out?

Check-out time is 10am. 

What is supplied in the home?

  • Freshly laundered and sanitized linens and bath towels
  • Basic cookware, dinnerware and flatware.
  • A starter kit including dish soap, laundry detergent, sponge, garbage bags, hotel-style bath toiletries, paper towels and toilet paper.
  • BBQ with an extra complimentary propane tank.
  • 1 blow dryer
  • Iron and ironing board

Please note:  Beach towels, baggies, foil, spices, etc. may not be included in the rental.  Please reference your specific property for a list of all amenities.

Do all of your vacation rentals have a washer and dryer onsite?

The majority of our properties do have a washer and dryer onsite.  For more information on the amenities provided, please review the full amenities list for the property you are interested in or give us a call!

Do your vacation rentals have wireless internet?

The majority of properties come equipped with complimentary WiFi. However, there are some properties due to their location that are unable to maintain a consistent wireless connection (some properties do not have access to land line or fiber internet and require satellite internet, this is the most common cause of spotty connections). Please reference the property page for more internet information.

Is there Air Conditioning in the home?

Yes, all of our properties are equipped with air conditioning.

Do you provide cribs or highchairs?

Our properties do not provide cribs and highchairs.  We encourage our guests to bring these items to ensure the safety and comfort of their child.

Is smoking allowed?

No. All of our properties are non-smoking.

Is there a maximum amount of vehicles allowed on the property?

The number of parking spaces available is property specific.  Please reference the property page for parking information.  Windermere Vacations does not charge a fee for parking.  Some HOA have very strict parking rules, please review your property information upon arrival to make sure you are in compliance with the rules for that home and HOA.

What is the cancellation policy?

Please refer to our terms and conditions on our website rentchelan.com

PAYMENT

What is the payment policy?

Your property is reserved with a 25% down payment.  This payment is applied to the total cost of the reservation.  The full balance of the reservation is due 60 days prior to arrival. If your reservation is made within 60 days of your arrival, the balance is due in full at the time the reservation is made.

How can I pay for my reservation?

Our online reservation system accepts most major credit cards including Visa, MasterCard, Discover and American Express.

Do I have to pay taxes when booking a vacation rental?

Yes, the appropriate sales tax for the area your property is located in will be applied to your booking.

What is the lodging tax?

In addition to the sales tax there is a 3% tax added to the rental value of your reservation.  The lodging tax, also referred to as the hotel-motel tax, is a consumer tax on lodging charges for periods of less than 30 consecutive days for hotels, motels, rooming houses, private campgrounds, RV parks, and similar facilities.

Chelan County is committed to supporting existing projects and events and developing new initiatives that make an economic difference.  Lodging Tax funds generated in unincorporated Chelan County have been made available for this purpose.

MISCELLANEOUS

Where can I get more information about Chelan? 

Our local Chamber of Commerce is a great resource for information about the Lake Chelan Valley.  Visit their interactive website or the new state of the art Visitor’s Center on main street during your vacation stay.

Lake Chelan Chamber of Commerce

PO Box 216 | 216 East Woodin Avenue

Chelan, WA 98816

509-682-3503 |www.lakechelan.com